FAQ Area

There is a professional guarding place in Unterkirchleitn where you can make your bike shine again.

No, each part of the village has a communal ski shed where skis/snowboards and boots can be stored.

No, every part of the village has a communal bike cellar where the bikes can be parked.

There is a coin-operated washing machine and a coin-operated dryer at your disposal. If you want to purchase coins, please contact us.

Yes, both villages have their own sauna.

We have fibre optic lines throughout the facility.

Yes, in summer the Kärnten Card is included for you!
Please note that the Bad Kleinkirchheim “Sonnenscheinkarte” is not included.

You can park directly at our resorts free of charge.

No, smoking is prohibited in the aparments. In case of disregard, a cleaning fee of € 200,- will be charged.

Yes, we love dogs! We also want your dog to have a great holiday with us. Surcharge per day € 15,00 (excluding food).

Unless otherwise stated in the respective rate description;

STANDARD PRICE & OFFERS

• Cancellation of your stay is free of charge up to 4 days before arrival.
• From 3 days before arrival, a cancellation fee of 100% of the total amount will be charged.
• In the event of a no-show, unused rooms or early departure, 100% of the total amount will be charged.
• Our cancellation conditions refer to the rental or overnight stay price.
  Additional costs (e.g. final cleaning) will not be charged in the event of cancellation.

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PREPAY & SAVE

• It is not possible to cancel your stay free of charge.
• From the time of booking, a cancellation fee of 100% of the total amount will be charged.
• In the event of a no-show, unused rooms or early departure, 100% of the total amount will be charged.
• Our cancellation conditions refer to the rental or overnight stay price.
  Additional costs (e.g. final cleaning) will not be charged in the event of cancellation.

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! In order to save you unnecessary costs in the event of cancellation and mountain rescue (incl. helicopter rescue), we recommend that you take out travel cancellation insurance from Europäische Reiseversicherung.

*In the accommodation contract there is no legal right of withdrawal according to § 18 Abs 1 Z10 FAGG.

**Note Package Travel Act: If your booking is a package tour, the guidelines of the Package Travel Act apply: Package Travel Act

Unless otherwise stated in the respective rate description;

STANDARD PRICE

Guarantee conditions:

Your credit card is required as a guarantee for your booking. Please note that we reserve the right to check the validity of your credit card at the time of booking.
If you do not have a credit card, we offer you the option of paying by SEPA direct debit. In this case, payment must be made no later than 21 days before arrival.

Terms of payment:

Book now & pay later.
The travel sum must be paid by credit card up to 4 days before arrival, for other payment methods the sum must be paid no later than 21 days before arrival.

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OFFERS / SPECIALS

Guarantee conditions:

Your credit card is required as a guarantee for your booking. Please note that we reserve the right to check the validity of your credit card at the time of booking.
If you do not have a credit card, we offer you the option of paying by SEPA direct debit. In this case, payment must be made no later than 21 days before arrival.

Terms of payment:

25% Deposit at time of booking is required to confirm your booking.
The remaining sum must be paid by credit card up to 4 days before arrival, for other payment methods the sum must be paid no later than 21 days before arrival.

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PREPAY & SAVE

Guarantee conditions:

Your credit card is required as a guarantee for your booking. Please note that we reserve the right to check the validity of your credit card at the time of booking.

If you do not have a credit card, we offer you the option of paying by SEPA direct debit. In this case, payment must be made no later than 2 days after completion of the booking.

Terms of payment:

A deposit of 100% must be paid on completion of the booking to secure the booking.

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Resort guests are required to pay a fully refundable security deposit of €150.00 prior to arrival.

The deposit will be fully refunded after departure, provided that no damage has been caused by the guest to the apartment or public areas.

****The deposit is not required if you have chosen a valid credit card as a means of payment for your booking and have carried out “Strong Customer Authentication” (SCA), also known as two-factor authentication (2FA). You can find more information about this here:  https://stripe.com/at/guides/strong-customer-authentication